Student Accounts Coordinator

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Student Accounts Coordinator.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match. 

Position Summary:

The Student Accounts Coordinator is responsible for providing high-quality support to students and their families regarding billing, payments, and student account inquiries. This role serves as a key liaison between students, parents, and the Finance Department to ensure accurate and timely resolution of account-related issues. The coordinator will assist with reviewing account balances, explaining charges, processing payments, and following up on outstanding balances. Exceptional communication skills, attention to detail, and a customer-focused approach are essential for success in this role.

Primary Responsibilities:

• Serve as a point of contact for students and their families, answering questions about their accounts, payment options, and deadlines
• Provide quality customer service by addressing inquiries via phone, email, or in person
• Maintain strict confidentiality regarding student account records and complies with FERPA regulations
• Enter and post payments received from various sources
• Balance daily deposits and online receipts
• Review monthly statements
• Assist with the Federal College Work Study Program
• Assist Supervisor/Controller with various tasks
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Maintain accurate financial records, balanced daily deposits, and ensure precision in billing and transaction processing
• Strong interpersonal, verbal, and written communication skills
• Excellent knowledge of Microsoft products (excel, word, etc.)
• Ability to use discretion and confidentiality in department and University matters
• Ability to prioritize daily and special projects
• Ability to remain seated at a workstation for extended periods of time
• Commitment and understanding of the University of Dubuque's Mission

Qualifications:

• Associate Degree Required
• Minimum of two years of related experience is preferred

To apply with a growing faith-based University for the Student Accounts Coordinator position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/