Back Waters Event Attendant

Job Overview

BACK WATERS AMP

Q CASINO + RESORT

Event Attendant

BE PART OF SOMETHING NEW

Back Waters Amp is the next chapter in live entertainment at Q Casino + Resort. What started as Back Waters Stage, an outdoor concert experience in a temporary setup, has grown into a permanent, world-class amphitheater. This is a major upgrade and a milestone for our property and our community. As an Amp Event Attendant, you welcome guests, guide them to their seats, and make sure every person who walks through the gate feels like they are exactly where they are supposed to be. This is a schedule-based position with hours determined by event programming, perfect for someone who loves live music, people, and creating memorable moments.

ORGANIZATIONAL RELATIONSHIPS

Reports to:    Entertainment Manager 

BASIC FUNCTION

Serve as the welcoming presence at Back Waters Amp events by greeting guests at the gate, scanning tickets, verifying identification, and ushering guests to their seats in a friendly, efficient, and professional manner.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Welcome guests warmly at the entrance gate and set a positive tone for their experience
• Scan and verify tickets at the gate using event ticketing systems or equipment
• Check guest identification and distribute 21 and over wristbands in accordance with event policy
• Usher guests to their seating areas and assist with questions about the venue
• Adhere to all event safety standards and procedures
• Monitor assigned areas and communicate any concerns to the Entertainment Manager
• Assist guests with accessibility needs in a respectful and attentive manner
• Maintain a welcoming and calm presence even during high-traffic entry periods
• Sell beverage tickets to guests accurately and efficiently

OUR CORE VALUES

At Q Casino + Resort, our core values guide how we show up for our guests, our teammates, and our community across every department and property. We look for team members who bring these values to life every day.

• Fun - We create an environment where our team and guests genuinely enjoy being here. We bring energy, positivity, and a sense of joy to the work we do.
• Ownership - We take pride in our work and hold ourselves accountable. We follow through, solve problems, and never leave something undone because it was not our idea.
• Respect - We treat every person with dignity, whether it is a guest, a colleague, or a vendor. We listen, we consider, and we act with integrity.
• Teamwork - We are stronger together. We support one another across departments and properties, communicate openly, and celebrate shared wins.

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma
• Previous experience in customer service, events, or hospitality is a plus

STANDARDS OF PERFORMANCE

• Able to communicate clearly, warmly, and professionally with guests and co-workers
• Attentive and accurate when scanning tickets and verifying identification
• Maintains composure and friendliness during busy or high-pressure entry periods
• Dependable and available for scheduled event shifts including evenings and weekends
• Demonstrates the Q Casino + Resort core values of Fun, Ownership, Respect, and Teamwork

EVENT STAFF REQUIREMENTS

• Outstanding organizational skills
• Diligence and attention to detail
• Exceptional interpersonal skills and a friendly demeanor
• Physical stamina and high energy levels
• Good problem-solving skills
• Ability to perform under stress
• Excellent multitasking ability
• Conflict management skills 

WORKING ENVIRONMENT AND CONDITIONS

• Outside work
• Loud noise levels.
• Hours vary based on event scheduling; availability for evenings and weekends required