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Customer Care Specialist
Flexsteel Industries, Inc
1 Positions
ID: CUSTO001288
Posted On 04/16/2025
Refreshed On 11/10/2025
Job Overview
- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.
AI Analysis
TextKernel Transaction Info
Result: Success - Successful transaction
TransactionId: 7f2a2d98-5acf-4e5e-a5d2-5edec65318d9
EngineVersion: 9.22.22.0
ApiVersion: 10.13.0.0
Elapsed ms: 1052
Transaction Cost: 1.35
Parsing Response
Code: Success - Successful transaction
Job Title & Normalization
Customer Care Specialist
Employer Information
Flexsteel Industries, Inc.
Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring , as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that's built for life and designed
Job Requirements & Details
Employment Type: fulltime
Working Hours: regular
Remote: No
Management Level: None
Required Degrees
Certifications & Licenses
Skills (Raw)
communicating
CoordinateREQUIRED
Customer CareREQUIRED
customer inquiriesREQUIRED
customer needs
customer relationship management (CRM)REQUIRED
order management
Work independently
Skills (Normalized)
Related Profession Classes
Result: Success - Successful transaction
TransactionId: 7f2a2d98-5acf-4e5e-a5d2-5edec65318d9
EngineVersion: 9.22.22.0
ApiVersion: 10.13.0.0
Elapsed ms: 1052
Transaction Cost: 1.35
Customer: TH Media (AccountId: 22841183)
IP: 67.227.192.56 Region: us-east-1
Credits Remaining: 4776 Used: 722 Expires: 2026-11-11
IP: 67.227.192.56 Region: us-east-1
Credits Remaining: 4776 Used: 722 Expires: 2026-11-11
Parsing Response
Code: Success - Successful transaction
Job Title & Normalization
Customer Care Specialist
Profession: Customer Service Representative
Group: Customer Service Personnel
Class: Administration and Customer Service
ONET (2019): 43-4051.00 - Customer Service Representatives
Group: Customer Service Personnel
Class: Administration and Customer Service
ONET (2019): 43-4051.00 - Customer Service Representatives
Employer Information
Flexsteel Industries, Inc.
Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring , as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that's built for life and designed
Job Requirements & Details
Employment Type: fulltime
Working Hours: regular
Remote: No
Management Level: None
Required Degrees
Certifications & Licenses
Skills (Raw)
communicating
CoordinateREQUIRED
Customer CareREQUIRED
customer inquiriesREQUIRED
customer needs
customer relationship management (CRM)REQUIRED
order management
Work independently
Skills (Normalized)
Coordination Skills REQUIRED
Type: Soft
ID: KS7G2F36GFX1K55V6GK4
Raw: Coordinate
Type: Soft
ID: KS7G2F36GFX1K55V6GK4
Raw: Coordinate
Customer Relationship Management REQUIRED
Type: Professional
ID: KS1217P66NK6BW72M9FH
Raw: customer relationship management (CRM)
Type: Professional
ID: KS1217P66NK6BW72M9FH
Raw: customer relationship management (CRM)
Customer Service REQUIRED
Type: Professional
ID: KS121Z26S4VJLQ1WXN21
Raw: Customer Care, customer inquiries
Type: Professional
ID: KS121Z26S4VJLQ1WXN21
Raw: Customer Care, customer inquiries
Communication Skills
Type: Soft
ID: KS122556LMQ829GZCCRV
Raw: communicating
Type: Soft
ID: KS122556LMQ829GZCCRV
Raw: communicating
Customer Demand Planning
Type: Professional
ID: KS122LQ6RXJYLR4XGJS7
Raw: customer needs
Type: Professional
ID: KS122LQ6RXJYLR4XGJS7
Raw: customer needs
Order Processing
Type: Professional
ID: KS8F88VDD9FPN1QV7U62
Raw: order management
Type: Professional
ID: KS8F88VDD9FPN1QV7U62
Raw: order management
Self Motivation
Type: Soft
ID: KSLSQ90KU2MTW9EUR1B5
Raw: Work independently
Type: Soft
ID: KSLSQ90KU2MTW9EUR1B5
Raw: Work independently
Related Profession Classes
Sales and Trading (44%)
Business Services Account Managers (22%)
Sales Managers (21%)
Administration and Customer Service (24%)
Customer Service Personnel (15%)
Heads of Administration and Customer Services (3%)
Administrative Personnel (3%)
Secretaries (2%)
Procurement and Warehouse Management (12%)
Loaders and Order Pickers (12%)
Insurance and Finance (9%)
Bank Branch Employees (9%)
Accountants (0%)
Management, Policy and Governance (7%)
Management, Policy and Governance (other) (7%)
Management Analysts and Consultants (0%)
Communication, Marketing and Public Relations (3%)
Communication, Marketing and Public Relations Managers (3%)
Marketing and Advertising Personnel (0%)
Legal, Human Resources and Social Services (1%)
Personnel and Labour Experts (1%)
Primary Contact
104266
Stacy Kammes
VP-Human Resources, Administration
563-585-8209
Phone
Phone
Phone
Fax
skammes@flexsteel.com
True
False
False
Job Details
Categories
Customer Service
Manufacturing
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1028
Job REQ #
CUSTO001288
# Positions
1
Start Date
20250416
End Date
20251210
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