Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Customer Service Tech – Home Medical Equipment.

As a Customer Service Tech – Home Medical Equipment at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment. Insures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer’s guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner.  Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers.

Schedule:

• 8:30am - 5pm M-F with on call from 5pm - 8:30am one night a week and every 4th weekend (F, S, S)

General Requirements:

• Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment.
• Works independently making service and delivery calls if needed, and performs repairs as required.
• Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures. 
• Ensures that the client/caregiver understand and can demonstrate the instructions given.
• Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner.
• Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client’s understanding of such.

Education:

• Must have high school diploma or equivalent.
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
• Minimum of 1-2 years of prior customer service experience required.
• Minimum of 1-2 years of delivery/driver experience required.
• Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.
• Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment.
• Must have a general working knowledge of computers and department specific software.
• Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area.
• Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.