My Account
Ecommerce Customer Service Lead
Sedona Staffing Services
0 Positions
ID: 51596786
Posted On 11/10/2025
Job Overview
E-Commerce Customer Service Team Lead
Overview:
We’re looking for an experienced E-Commerce Customer Service Team Lead to oversee daily operations of our online customer support team and ensure a best-in-class digital shopping experience. This role is responsible for leading, coaching, and developing team members while maintaining high service standards, resolving escalated issues, and ensuring smooth order management across multiple systems.
We’re looking for an experienced E-Commerce Customer Service Team Lead to oversee daily operations of our online customer support team and ensure a best-in-class digital shopping experience. This role is responsible for leading, coaching, and developing team members while maintaining high service standards, resolving escalated issues, and ensuring smooth order management across multiple systems.
Key Responsibilities:
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Lead day-to-day operations of the eCommerce Customer Service team (phone, email, chat).
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Handle escalated customer inquiries and ensure timely, positive resolutions.
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Coach, train, and mentor team members to uphold service excellence.
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Monitor key metrics (response time, resolution rate, satisfaction) and implement improvements.
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Oversee order accuracy, returns, exchanges, and payment verification.
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Collaborate with Fulfillment, Marketing, Merchandising, and Store teams to support seamless order flow.
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Document policies, FAQs, and workflows; identify process gaps and propose solutions.
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Assist the E-Commerce Manager with scheduling, performance reviews, and workflow optimization.
Qualifications:
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3+ years’ experience in eCommerce customer service, retail support, or contact center leadership.
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Strong organizational, communication, and problem-solving skills.
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Proven experience managing or coaching teams.
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Proficient in Microsoft Office Suite; experience with ERP, CRM, or eCommerce systems preferred.
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Ability to multitask and thrive in a fast-paced environment.
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Familiarity with AS400, Authorize.net, Modern Retail, Signifyd, Avalara, or YotPo a plus.
Benefits:
Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, PTO, paid holidays (including your birthday), associate discounts, and more.
Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, PTO, paid holidays (including your birthday), associate discounts, and more.
If you have an interest in this position, please send your resume to Hannah@careerpros.com
Sedona Staffing Services is an equal opportunities employer
AI Analysis
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Result: Success - Successful transaction
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ApiVersion: 10.13.0.0
Elapsed ms: 1770
Transaction Cost: 1.35
Parsing Response
Code: Success - Successful transaction
Job Title & Normalization
E-Commerce Customer Service Team Lead
Employer Information
Sedona Staffing Services
Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions. In summary, Sedona specializes in finding the right fit for both job seekers and businesses. Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility. Job seekers benefit from our free services and vast employer connections that aid in their job search and
Job Requirements & Details
Employment Type: fulltime
Working Hours: regular
Remote: No
Management Level: Low
Required Degrees
Certifications & Licenses
Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions. In summary, Sedona specializes in finding the right fit for both job seekers and businesses. Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility. Job seekers benefit from our free services and vast employer connections that aid in their job search and
Skills (Raw)
Ability to multitask
AS400REQUIRED
coaching
communication
contact center
CRM
customer inquiries
Customer ServiceREQUIRED
customer support
E-Commerce
EcommerceREQUIRED
ERP
leadership
Marketing
Merchandising
metrics
Microsoft Office Suite
order management
performance reviews
problem-solving skills
retail
scheduling
service excellence
shopping
workflows
Skills (Normalized)
Related Profession Classes
Result: Success - Successful transaction
TransactionId: c8cec41a-d33f-4bb8-974f-54646489f444
EngineVersion: 9.22.22.0
ApiVersion: 10.13.0.0
Elapsed ms: 1770
Transaction Cost: 1.35
Customer: TH Media (AccountId: 22841183)
IP: 67.227.192.56 Region: us-east-1
Credits Remaining: 4861 Used: 637 Expires: 2026-11-11
IP: 67.227.192.56 Region: us-east-1
Credits Remaining: 4861 Used: 637 Expires: 2026-11-11
Parsing Response
Code: Success - Successful transaction
Job Title & Normalization
E-Commerce Customer Service Team Lead
Profession: Customer Service Manager
Group: Heads of Administration and Customer Services
Class: Administration and Customer Service
ONET (2019): 43-4051.00 - Customer Service Representatives
Group: Heads of Administration and Customer Services
Class: Administration and Customer Service
ONET (2019): 43-4051.00 - Customer Service Representatives
Employer Information
Sedona Staffing Services
Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions. In summary, Sedona specializes in finding the right fit for both job seekers and businesses. Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility. Job seekers benefit from our free services and vast employer connections that aid in their job search and
Job Requirements & Details
Employment Type: fulltime
Working Hours: regular
Remote: No
Management Level: Low
Required Degrees
Certifications & Licenses
Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions. In summary, Sedona specializes in finding the right fit for both job seekers and businesses. Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility. Job seekers benefit from our free services and vast employer connections that aid in their job search and
Skills (Raw)
Ability to multitask
AS400REQUIRED
coaching
communication
contact center
CRM
customer inquiries
Customer ServiceREQUIRED
customer support
E-Commerce
EcommerceREQUIRED
ERP
leadership
Marketing
Merchandising
metrics
Microsoft Office Suite
order management
performance reviews
problem-solving skills
retail
scheduling
service excellence
shopping
workflows
Skills (Normalized)
Customer Service REQUIRED
Type: Professional
ID: KS121Z26S4VJLQ1WXN21
Raw: Customer Service, customer inquiries
Type: Professional
ID: KS121Z26S4VJLQ1WXN21
Raw: Customer Service, customer inquiries
E-Commerce REQUIRED
Type: Professional
ID: KS1238H659P08Z726BK8
Raw: Ecommerce, E-Commerce
Type: Professional
ID: KS1238H659P08Z726BK8
Raw: Ecommerce, E-Commerce
IBM System I REQUIRED
Type: IT
ID: KS120LC6QKCQT2X7X8W0
Raw: AS400
Type: IT
ID: KS120LC6QKCQT2X7X8W0
Raw: AS400
Ability to Multitask
Type: Soft
ID: KS126SW5ZZYP3HXXPX1X
Raw: Ability to multitask
Type: Soft
ID: KS126SW5ZZYP3HXXPX1X
Raw: Ability to multitask
Call Centers
Type: Professional
ID: KS121BS6QFLZVY39PMHD
Raw: contact center
Type: Professional
ID: KS121BS6QFLZVY39PMHD
Raw: contact center
Communication Skills
Type: Soft
ID: KS122556LMQ829GZCCRV
Raw: communication
Type: Soft
ID: KS122556LMQ829GZCCRV
Raw: communication
Customer Relationship Management
Type: Professional
ID: KS1217P66NK6BW72M9FH
Raw: CRM
Type: Professional
ID: KS1217P66NK6BW72M9FH
Raw: CRM
Customer Support
Type: Professional
ID: KSAQI6PPAK7OITM8NN4I
Raw: customer support
Type: Professional
ID: KSAQI6PPAK7OITM8NN4I
Raw: customer support
Enterprise Resource Planning
Type: Professional
ID: KS123KH77136Y0FWRNJY
Raw: ERP
Type: Professional
ID: KS123KH77136Y0FWRNJY
Raw: ERP
Excellence in Service
Type: Professional
ID: KSVF7HDK90KNXAGOGSJ4
Raw: service excellence
Type: Professional
ID: KSVF7HDK90KNXAGOGSJ4
Raw: service excellence
Leadership
Type: Soft
ID: KS124JB619VXG6RQ810C
Raw: leadership
Type: Soft
ID: KS124JB619VXG6RQ810C
Raw: leadership
Marketing
Type: Professional
ID: KS124QR6F19BX4WPMW1H
Raw: Marketing
Type: Professional
ID: KS124QR6F19BX4WPMW1H
Raw: Marketing
Mentoring
Type: Professional
ID: KSKTT7NXIEHJH3WGXPY5
Raw: coaching
Type: Professional
ID: KSKTT7NXIEHJH3WGXPY5
Raw: coaching
Merchandising
Type: Professional
ID: KS126DB6T061MHD7RTGQ
Raw: Merchandising
Type: Professional
ID: KS126DB6T061MHD7RTGQ
Raw: Merchandising
Metrics
Type: Professional
ID: KS7G78G6HSHFR5VT96FM
Raw: metrics
Type: Professional
ID: KS7G78G6HSHFR5VT96FM
Raw: metrics
Microsoft Office
Type: IT
ID: KS126HY6YLTB9R7XJC4Z
Raw: Microsoft Office Suite
Type: IT
ID: KS126HY6YLTB9R7XJC4Z
Raw: Microsoft Office Suite
Order Processing
Type: Professional
ID: KS8F88VDD9FPN1QV7U62
Raw: order management
Type: Professional
ID: KS8F88VDD9FPN1QV7U62
Raw: order management
Performance Management
Type: Professional
ID: KS123HX6YG0PPBXV3922
Raw: performance reviews
Type: Professional
ID: KS123HX6YG0PPBXV3922
Raw: performance reviews
Problem Solving
Type: Soft
ID: KS125F678LV2KB3Z5XW0
Raw: problem-solving skills
Type: Soft
ID: KS125F678LV2KB3Z5XW0
Raw: problem-solving skills
Retail Commerce
Type: Professional
ID: KS4402363XSKMXBN3ZP2
Raw: retail
Type: Professional
ID: KS4402363XSKMXBN3ZP2
Raw: retail
Scheduling
Type: Professional
ID: KS680KR72KH02C5GM5TY
Raw: scheduling
Type: Professional
ID: KS680KR72KH02C5GM5TY
Raw: scheduling
Shopping
Type: Professional
ID: KS81ZL6AT9EV4FY7X85M
Raw: shopping
Type: Professional
ID: KS81ZL6AT9EV4FY7X85M
Raw: shopping
Workflows
Type: Professional
ID: KS4424T6KPTTQ1NKM0XK
Raw: workflows
Type: Professional
ID: KS4424T6KPTTQ1NKM0XK
Raw: workflows
Related Profession Classes
Sales and Trading (23%)
Sellers (8%)
Retail Sales Leaders (6%)
Commercial Personnel and Telemarketers (4%)
Sales Managers (3%)
Business Services Account Managers (2%)
Information and Communication Technology (19%)
Programmers (7%)
Web Professionals (5%)
Consultants and Specialists (4%)
System Developers and Analysts (3%)
Support Staff (1%)
Administration and Customer Service (18%)
Customer Service Personnel (8%)
Planners (4%)
Administrative Personnel (2%)
Heads of Administration and Customer Services (2%)
Secretaries (1%)
Financial-administrative Personnel (1%)
Receptionists (1%)
Communication, Marketing and Public Relations (11%)
Communication, Marketing and Public Relations Managers (8%)
Marketing and Advertising Personnel (3%)
Management, Policy and Governance (6%)
Management, Policy and Governance (other) (6%)
General Directors (0%)
Management Analysts and Consultants (0%)
Transport and Traffic (5%)
Service Leaders and Coordinators (5%)
Procurement and Warehouse Management (6%)
Loaders and Order Pickers (3%)
Buyers (2%)
Healthcare (4%)
Specialised Nurses (1%)
Nursing (1%)
Head Nurses and Coordinators (1%)
Care Managers (1%)
Nutritionists and Therapists (0%)
Insurance and Finance (3%)
Accountants (3%)
Legal, Human Resources and Social Services (2%)
Labour Managers (2%)
Personnel and Labour Experts (0%)
Hospitality (1%)
Hospitality and Catering Managers (1%)
Hospitality and Service Personnel (0%)
Personal Services (1%)
Personal Care Company Managers (1%)
Leisure, Sports and Tourism (1%)
Trainers and Coaches (1%)
Installation, Repair and Maintenance (0%)
Industrial Machinery Mechanics (0%)
Primary Contact
345401
Sedona Staffing
Human Resources,
563-556-3040
Phone
Phone
Phone
Fax
info@careerpros.com
True
True
True
Job Details
Categories
Advertising/Marketing/Public Relations
Customer Service
Dental
Insurance
Labor
Sales/Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Pay/Salary
0.00
Company ID
352
Job REQ #
51596786
# Positions
0
Start Date
20251110
End Date
20251210
Featured Job
TH Ad
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