Information Technology Intern

Under supervision, responds to computer hardware, software, and data related questions and issues; and performs related work as assigned. Work assignments are received from the supervisor verbally, in writing or via service tickets. Data related work may be submitted by a work team. Work may be reviewed and evaluated in progress or upon completion. 

The ideal candidates possesses the ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships; the ability to work effectively as a member of a team; and the desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

•  Perform technology related support tasks; technical support and troubleshooting of personal computers and peripherals; setups and installs of new computer hardware, software and related peripherals; and setup and deployment of tablets and smart phones.

•  Assist with end-user training and orientation of new computer hardware or software.

•  Inform the Lead Application/Network Analyst and Senior Network Administrator of any observed network access problems.

•  Record pertinent information about all incidents and resolution in service ticket system.

•  Respond to questions and service requests.

• The intern works alongside teams within the city providing support for data analysts/scientists by applying skills in mathematics, statistics, and programming to gather, analyze, and interpret large datasets to help the city organization make data-driven decisions. The intern assists in finding and Identifying patterns and trends in data sets.

• The intern documents all work done to troubleshoot large datasets and/or processes, providing technical assistance in relation to data analysis tools, methods and data development of data analysis algorithms. The data analyst supports, respects and works within data governance policies of the City of Dubuque.

•  Perform other duties as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

·   Working knowledge of the functions of personal computers and related peripherals, computer hardware use, and computer maintenance tasks. Ability to diagnose computer related problems and perform a variety of trouble shooting tasks.

·  Ability to understand and follow oral and written instructions and directions; perform work recognizing established standards, practices and policies and use resourcefulness and tact in solving problems; maintain confidentiality of sensitive or privileged information; communicate clearly, both orally and in writing; establish effective working relationships with supervisors and other employees; and work under the pressures of meeting schedules.

MINIMUM QUALIFICATIONS: 

• College level or technical school coursework in computer or management information science, data analytics, network support and computer troubleshooting or related field; or
• Equivalent education and experience.
• Strong mathematical skills to help collect, measure, organize and analyze data. Good understanding of data analysis tools and databases.  Proficient in Microsoft Office (particularly Excel and Power BI) and other data software including SQL, Python and R. 
• Meticulous attention to detail.

 PREFERRED QUALIFICATIONS: 

• Experience working with a diverse workforce and population.  
• 3rd or 4th Year student 

Work Conditions: Duties require lifting moderately heavy objects on occasion.

SUPERVISORY STATUS: None

FLSA STATUS: Non-Exempt