Mortgage Closing Supervisor

Job Overview

POSITION SUMMARY:

Responsible for supervision of the Mortgage Loan Closers.  Aids direct reports in the effective execution of their duties and assignments as well as maintaining an individual pipeline throughout the year.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Builds and maintains relationships in the real estate community (which includes but is not limited to realtors, attorneys, abstractors, and insurance companies)
7. Adheres to all state, federal and credit union regulations, policies, and guidelines.
8. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
9. Coordinates staffing, training, and cross-training within the department.
10. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with HR, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed.
11. Meets attendance standards to perform job functions to provide team oversite, coordination of work, and ongoing feedback.
12. Coordinates, tracks, and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department.
13. Aids the Mortgage Loan Closers in the effective execution of their duties and assignments.
14. Serves as back-up to the Mortgage Loan Closers in the overflow of their duties.
15. Assists in the development, coordination, and presentation of training of Mortgage Loan Closers in areas related to compliance, new systems, new products, services, and programs.
16. Assists departmental leader in developing and maintaining materials for Mortgage Loan Closers.
17. Provides support and assistance during internal, state, and federal audits and examinations as well as monthly, quarterly, or annual audits by our investors.
18. Assists with various projects within the mortgage department.

1. Three years previous related work experience or a bachelors degree in equivalent study.
2. Ability, availability, and willingness to work flexible hours to accomplish workload. During periods of peak demand and at other times, job will require a non-traditional workweek with extra hours including evening and/or weekend duties.
3. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
4. Interpersonal skills to represent the Credit Union in a positive way during member contact.
5. Interpersonal skills necessary to gather data from several sources and to represent positively the Credit Union during such contacts.
6. Ability to provide service to members by phone or in person.
7. Ability to develop and maintain effective working relationships with co-workers.
8. Ability to deal tactfully and efficiently with employees, members, co-workers, and companies associated with the real estate community in a professional manner.
9. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
10. Ability to operate related computer applications, and other standard office equipment.
11. Lending policy and Real Estate knowledge helpful.
12. Must be bondable.
13. Must be registered pursuant to requirements of the S.A.F.E. Act.

This position reports to the Vice President/Mortgage Processing/Closing.

This position is responsible for the supervision of the Mortgage Loan Closer and the Senior Mortgage Loan Closer.

GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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