Nurse Manager-Emergency Department

Job Overview

Overview

The Nurse Manager is responsible for the development, implementation and evaluation of the care provided in the patient care department which is consistent with the established strategic plan, goals, and objectives for the organization. The Nurse Manager is responsible for 24-hour management of the patient care department ensuring safety, quality, and exceptional patient experiences. The Nurse Manager supports optimal care that requires specialized knowledge, critical thinking, and skills based on principles of psychological, social, physical, and biological sciences that utilize the nursing process. The Nurse Manager demonstrates attributes of servant leadership, communicates exceptionally, and motivates others to achieve outcomes through work with multidisciplinary teams. This person serves as chief recruitment officer for the department and works in collaboration with nursing leadership to identify areas of improvement regarding practice, policies and processes.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Employee Engagement / Workforce Development

Lead the Way

• Create and communicate your team’s purpose and Inspire team members’ confidence in UPH future.
• Build trusting, collaborative relationships with staff, peers, physicians, and administration to advance the core patient business strategy.
• Facilitate department and hospital shared governance infrastructure and staff
• Tell UPH story and vision in a way that resonates with each team member, so they understand their role in the future.
• Role model conflict resolution, interdisciplinary work and reflection on your professional Collaborate across departments and Service Lines, setting the tone for how the department is expected to interact.
• Apply principles of change management to advance strategy, promote adoption of new workflows and sustain the gains.
• Apply principles of Just Culture when addressing adverse events or deviations from
• Incorporate feedback from annual Employee Engagement assessment to improve the work environment and attract and retain exceptional talent.

Know and Show They Matter

• Flex the times of day and day of week when members of the leadership team are present and visible in the department to support individuals on multiple shifts and ensure that care is consistent and
• Conduct 30-60-90 day conversations with new hires.
• Dedicate intentional time to connect with individuals. Own the Moment—listen, learn, be
• Learn each team member’s motivations and strengths to connect UPH mission to their
• Make it safe for team members to be their true selves by promoting a respectful and inclusive
• Convey and role model that UPH does not expect or tolerate disrespectful or violent behavior toward
• Ensure that team members understand how to seek help and escalate issues that are causing them moral distress or ethical concerns.
• Ensure that real-time support is available following intense patient care Utilize debriefings, time outs and other self-care measures.
• Proactively engage with staff to identify and improve workflows that are broken, redundant or cumbersome. Engage process improvement and IT resources.

Coach, Grow and Retain

• Foster development of the unit leadership
• Ensure team role definitions are consistent with scopes of practice and support all team members working to top of license.
• Ensure a thorough and progressive orientation program that supports new graduates over an extended period.
• Tailor orientation for experienced staff to efficiently develop the new skills needed, while respecting the talents they bring to the organization.
• Provide for periodic competency training and validation for all
• Incorporate at-the-elbow coaching when new workflows or competencies are introduced or when performance outcomes are not sustained.
• Hold individuals accountable for performance and delivering on the UPH brand
• Complete annual performance assessments on time and align individual goal setting with department and organizational goals.
• Identify high performers and facilitate growth opportunities within the department and across the organization. Look for stretch opportunities and facilitate movement throughout the organization to match personal goals to organizational needs.
• Applies HR practices fairly and
• Utilize tools to monitor and anticipate turnover.

Exceptional Care Delivery

Make It Happen

• Equip and empower team members to get results and Champion
• Establish annual goals and targets for clinical outcomes and patient
• Establish data collection
• Communicate performance results a minimum of
• Celebrate wins and stories of Utilize reward and recognition tools available to highlight more of what we aspire to.
• Engage with team members to develop action plans for improvement when performance lags.
• Sponsor best practice adoption and promote an environment of learning and
• Ensure that patient rounds are complete and follow-up is Provide real time feedback to individuals involved in the care.
• Assures Hospital’s Professional Practice Model is followed within the
• Identify variations in care that contribute to decreased quality or Engage team members and Performance Improvement professionals to create standard, reliable practice.
• Participate in Safety Huddles to surface issues proactively and identify aggregate patterns and
• Hardwire adoption of standard communication tools to communicate patient status at times of transitions i.e., IPASS, Transitions of Care Report, Heat Map, Common Care Plan.
• Conduct RCA following unexpected events.
• Notify Director and/or Administration of concerns that have the potential to escalate or lead to risk management concerns.
• Ensures compliance with the state Nurse Practice Act, state Board of Nursing regulations, and regulatory agencies’ standards and responsibilities.

Operational Efficiency

• Anticipate the impact of reimbursement changes on the organizations and departments
• Communicate the relationship between value-based purchasing and quality outcomes on revenue and reimbursement.
• Create department budget incorporating historical performance, volume/activity projections and external benchmarks.
• Maximize care efficiency and
• Utilize Labor Management Institute scheduling best practices to match resources to Periodically audit schedules and adjust patterns and position control.
• Consistently Utilize One Staff, or equivalent, decisional support tools to assign patients, and flex resources throughout the 24-hour period.
• Monitor biweekly productivity and establish action plans when targets are not
• Monitor data over time to identify trends and patterns that may require schedule and/or budget
• Identify workflow barriers and collaborate with peers in HR, IT, and Supply Chain management to address inefficiencies.
• Monitor premium dollar spend and proactively plan for anticipated vacancies and leaves. Collaborate with peers, Director and Central Staffing leadership to establish a plan.

Qualifications