Job Overview

A local company is looking to hire a new team member! The position is primarily office-based, with some warehouse work required.

Key Responsibilities:

• Answer and direct calls on a busy multi-line phone system.
• Schedule service calls and estimates.
• Check in deliveries (parts and equipment), which includes some lifting and moving parts to appropriate locations.
• Process and track warranty claims for the service department, including lifting/moving parts from the warehouse to the office.
• Use various online portals and paper warranty claim forms.
• Billing installation jobs.
• Typing and sending customer proposals.
• Assisting customers with onsite purchases and down payments.
• Performing administrative tasks (data entry, scanning documents, filing paperwork, preparing & mailing statements, etc.).
• Tracking and submitting Radon reports.
• Tracking and submitting employee commission reports.

Requirements:

• Excellent customer service skills.
• Comfortable working in a fast-paced environment.
• Willingness to learn a wide range of tasks.
• Proficiency in Microsoft Office, HouseCall Pro, and QuickBooks Desktop (training available).
• Ability to lift small to medium-sized parts and move them to a second-floor inventory area using stairs.

Hours:

• Monday through Friday, 8:00 AM – 4:30 PM (with a ½ hour lunch break).

Compensation:

• $18-$28 per hour, based on experience.