Operations/Service Support

Job Overview

Primary Objective: To provide customer service and location operation functions at the location level for the benefit of IAS and its member owners.

Major Accountabilities:

The following duties are typical for this job.  These are not to be construed as exclusive or all-inclusive.

• Assist in recruiting, hiring, orientation, and supervising location employees.
• Lead efficient plant and personnel supervision in the absence of the Location Manager.
• Assist with supervision and efficient dispatching of fleet trucks for the location, including custom haulers.
• Grow location market share in grain bushels annually by providing grain origination & marketing assistance to customers and completion of related transactions and contracts. Manage the operation of the grain facilities and maintain grain quality control within tolerances, along with outbound grade blending targets and shrink goals.
• Assist with agronomy logistics, operations, and counter sales for the location.
• Safekeeping of the location’s physical product inventory and accurate accounting thereof.
• Complete internal reports and paperwork on a timely basis to drive understanding and further improvement in the location’s performance.
• Coordinate and assist in maintenance on on-location facilities, equipment, and vehicles.
• Create and maintain a positive attitude toward customers and co-workers.
• Enforce safety policies & procedures established by the company.
• Accept and carry out any other assignments the Location Manager gives as needed. 

Knowledge, Skills, Abilities:

• Mechanical aptitude includes a basic understanding of mechanical, hydraulics, and piping systems and knowledge of various machines and tools, including their design, use, repair, and maintenance.
• Willingness and ability to climb grain and agronomy structures for preventative maintenance awareness and assisting in making repairs needed.
• Displays a high level of initiative, effort, and commitment toward completing assignments efficiently.
• Ability to organize, deal with change effectively, and work on multiple tasks concurrently.
• ERP operation, Microsoft Office suite programs, including Excel and Word. Strong people skills, good phone etiquette, follows directions, meets deadlines.

Physical Requirements/Environmental Adaptability:

• Requires static strength to lift, push, pull, or carry objects with a minimum weight of 50 pounds.  Also, flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs.   Also, trunk strength and the ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time.  Some tasks involve repetitive motion.
• Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and agricultural products.
• Personal Protective Equipment may be required for some tasks.