Job Overview

Classification: Non-Exempt

Reports to: Shipping Lead

Summary/Objective

Process the daily shipping requirements accurately and timely. Provide excellent customer service to both internal and external customers and vendors.

Essential Functions

• Complete tasks and conduct behaviors consistent in the promotion of a standard of excellence.

• Comply with all safety policies, practices, and procedures, and report any unsafe situations to management or human resources.

• In-person, on-site, predictable attendance and punctuality in alignment with position’s scheduled hours.

• Verify, make revisions, and maintain the Ship List. Add Ready-to-ship items to the ship list in an accurate and timely manner.

• Maintain Ready-to-ship files based on delivery window due dates

• Scan/Save completed job documentation (Travelers/Completed POs)

• Create packing lists accurately representing shipped parts

• Interacts with ERP system, documents, spreadsheets, and computer software as required.

• Match packing lists to POs to verify: pricing, end destination, and that appropriate certifications are sent over to the requesting customers

• Communicate with vendors on open POs to meet customer needs

• Create outside service POs for vendors as jobs are entered

• Maintain Customer and outside service PO files

• Schedule outbound shipments based on internal and customer-based routing instructions

• Receive any incoming material and parts associated with POs entered and update corresponding spreadsheets

• Processes order based on the customer’s preferred shipping system (e.g. USPS, UPS, FedEx, etc.)

• Assists shipping department in tasks including but not limited to: Load/unload trucks, process orders, pull goods, wash (if applicable), assemble, pack, and prepare shipments including proper labeling and shipping documents; utilize a variety of tools and equipment such as forklift, inspection gages, scale, manual machines and wash tank.

• Ability to work well in a fast-paced environment with frequently changing dynamics.

• Participates in maintaining the company’s quality system and adheres to standard operating procedures as applicable.

• Participates in employee training programs and communication meetings.

• Ensures the work area and equipment is properly maintained to provide a clean, safe, and efficient work environment.

• Order general business supplies as needed

• Maintains a clean and organized workspace

• Performs miscellaneous duties and projects as assigned and required

Competencies

Technical Capacity, Communication Proficiency, Self-motivation, Organizational Skills, Decision Making, Accuracy, Customer Service Skills, Time-Management, Initiative, Basic computer skills

Physical Requirements

Light work: Lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

Education and Experience

• High school diploma/GED or relevant experience
• Forklift experience or the ability to obtain forklift certification
• Prior shipping experience is a plus